Costa App: the new cruise companion to help you navigate the thousands of options offered on board, without ever straying off-course.

Relaxation and well-being of the highest level, cradled by the waves and pampered by the on-board staff: a holiday aboard a Costa cruise ship has all of the elements required to become a cherished and unforgettable memory.
Now, this rewarding and synesthetic experience is enhanced by a digital customer journey: Costa App, the new smartphone app that we have created by Triplesense in partnership with a team of colleagues from around the Reply group.

Relaxation and well-being of the highest level, cradled by the waves and pampered by the on-board staff: a holiday aboard a Costa cruise ship has all of the elements required to become a cherished and unforgettable memory.
Now, this rewarding and synesthetic experience is enhanced by a digital customer journey: Costa App, the new smartphone app that we have created by Triplesense in partnership with a team of colleagues from around the Reply group.

Initially available on Costa Diadema, Costa Fascinosa and Costa Favolosa, and shortly usable by all passengers of Costa ships, the new app was born under the strategic direction of the Costa Crociere digital team in partnership with Reply's specialized network.

Alongside Triplesense Reply, a host of Reply stablemates contributed to the project: Open Reply managed development of the Apps, support application services, and end-to-end project governance; Aktive Reply created the publishing system on Adobe AEM platform; Discovery Reply handled the synchronization of visual and text contents, through Discovery E-DAM; while Cluster Reply oversaw the Product Planning.

Credits.
Costa Crociere:
Head of Digital Customer Experience & Design: Simone Arecco;
Digital Customer Experience coordinator: Paola Capelletto.
Triplesense Reply:
Executive Creative Director: Francesco Milanesio; UX Designer: Jacopo Moretto, Valentina Genovese; Art Director: Emanuele De Donno, Martina Gay; Project Manager: Francesco Sica.