1 | Expert Review
During the analysis we presented our main proposals to the customer for intervention and modification of the platform.
2 | Codesign
Together, we have identified the best ways to develop, getting a shared result in terms of wireframing and layout.
3 | User-Experience
We have developed a user experience that was engaging and "frictionless" thanks to clear information, as well as fluid and personalized navigation.
4 | Customer Journey
We have ensured consistency on all digital touchpoints (website, app, reserved area) and in all navigation paths.
5 | Process digitization
We turned the user into the protagonist: maximum autonomy in the management of insurance assets and freedom in contacting the sales network.
6 | Digital Style Guide
We have created a system based on “atomic design”, which allows the coherent realization of new interface elements.
7 | Continuous testing and improvement
We conducted some user tests, to verify the implementation phases and to get new insights.
The platform, designed in Agile, integrates 5 different technologies:
Data & Cloud: to improve pricing and engagement;
AI: to estimate the amount of a claim with videos / photos;
Augmented Reality: to recreate the types of damage;
Conversational interfaces: to communicate via chatbot.
Biometric: to report a claim from video;
Results
Our rationalization and design interventions give the user flexibility, ease of use and immediacy.
1 Second
To subscribe to the policy.
1 Minute
To suspend, reactivate or supplement the warranty.
3 Minuti
To report damages with a photo and get a refund
